Question 1

How do I place my order?

Accepted Answer

You can place your order at https://www.ottawagoodfoodbox.ca (https://www.ottawagoodfoodbox.ca/). We offer a selection of Good Food Boxes at different prices, with fresh fruits and vegetables available in organic and conventional options.

Our Good Food Boxes are not customizable. We ensure that you are getting the best value by purchasing from wholesalers and local growers. The contents of the boxes vary from week-to-week according to what is of best value and freshness. No substitutions or special request available.

Our online store is always open. However, as we order our supplies on Monday morning, all orders placed before Sunday Midnight (11:59 PM) are available for delivery that week. All orders placed after Sunday Midnight (11:59 PM) will be available the following week.

When completing your order, you must select either Local Pick-up or Home Delivery.

Question 2

Can I add items, change, or cancel my order after I have already paid?

Accepted Answer

Unfortunately, you cannot add items to an existing order after it has been placed. Please go ahead and place another order. We will make sure your new order is received with the previous order.

Our Good Food Boxes are not customizable. We ensure that you are getting the best value by purchasing from wholesalers and local growers. The contents of the boxes vary from week-to-week according to what is of best value and freshness. No substitutions or special request available.

In order to request a change, partial refund, or full refund, please contact us at https://www.ottawagoodfoodbox.ca/contact (https://www.marketmobileottawa.com/contact). Please note that orders can only be modified before Sunday Midnight (11:59 PM) of the same week you placed your order.

For orders that require modification, partial refund, or full refund, a small fee of $1.00 will be deducted from the transaction.

Orders that are cancelled after Sunday Midnight (11:59 PM) of the same week, will be offered a store credit code of equivalent value of the products, less $5.00, to be used on our online store.

Question 3

I didn’t receive my order confirmation email?

Accepted Answer

Our website automatically sends an order confirmation email upon purchase, to the email address provided. Please check your email junk/spam folder for an email from Ottawa Good Food Box. If you are unable to find a confirmation email, please contact us at https://www.ottawagoodfoodbox.ca/contact (https://www.marketmobileottawa.com/contact).

Question 4

I don’t have a debit or credit card, can I pay with cash?

Accepted Answer

Unfortunately, we are not accepting cash payments at this time due to COVID-19 safety measures. However, we encourage you to contact one of our Pick-up Site Supervisors https://www.ottawagoodfoodbox.ca/locations (https://www.marketmobileottawa.com/locations), or a local community organizer, who might be able to assist you with cash payment.

Question 5

Can I place my order over the phone?

Accepted Answer

Yes! If you require assistance with placing your order, we offer a Phone Order Service. Please call (613) 745-0073 ext. 122