Ottawa Good Food Box

You can place your order at https://www.ottawagoodfoodbox.ca/onlinestore . We offer a selection of Good Food Boxes at different prices, with fresh fruits and vegetables available in organic and conventional options. Our Good Food Boxes are not customizable. We ensure that you are getting the best value by purchasing from wholesalers and local growers. The contents of the boxes vary from week-to-week according to what is of best value and freshness. No substitutions or special request available. Our online store is always open. However, as we order our supplies on Monday morning, all orders placed before Monday 9 AM are available for delivery that week. All orders placed after Monday 9 AM will be available the following week. When completing your order, you must select either Local Pick-up or Home Delivery.

Unfortunately, you cannot add items to an existing order after it has been placed. Please go ahead and place another order. We will make sure your new order is received with the previous order. Our Good Food Boxes are not customizable. We ensure that you are getting the best value by purchasing from wholesalers and local growers. The contents of the boxes vary from week-to-week according to what is of best value and freshness. No substitutions or special request available. In order to request a change, partial refund, or full refund, please contact us at https://www.ottawagoodfoodbox.ca/contact . Please note that orders can only be modified before Monday 9 AM of the same week you placed your order. For orders that require modification, partial refund, or full refund, a small fee of $1.00 will be deducted from the transaction. Orders that are cancelled after Monday 9 AM of the same week, will be offered a store credit code of equivalent value of the products, less $5.00, to be used on our online store.

Our website automatically sends an order confirmation email upon purchase, to the email address provided. Please check your email junk/spam folder for an email from Ottawa Good Food Box. If you are unable to find a confirmation email, please contact us at https://www.ottawagoodfoodbox.ca/contact .

Unfortunately, we are not accepting cash payments at this time due to COVID-19 safety measures. However, we encourage you to contact one of our Pick-up Site Supervisors https://www.ottawagoodfoodbox.ca/locations , or a local community organizer, who might be able to assist you with cash payment.

Yes! If you require assistance with placing your order, we offer a Phone Order Service, available on Thursdays between 9 AM to 4 PM. Please call (613) 745-0073 ext. 122

We offer various locations across the city for FREE order pick-up. For a complete list of pick-up locations, please visit https://www.ottawagoodfoodbox.ca/book-online and book an appointment. Our pick-up sites follow recommended COVID-19 safety guidelines. Face masks are required for all staff and visitors. Please practice social distancing and wait for our staff to serve you.

Yes! If you would like to pick-up your order, please select “Schedule your order pick-up” at the order checkout page. After completing your order, please go to https://www.ottawagoodfoodbox.ca/book-online and book an appointment at your preferred location. Booking an appointment tells us where to send your order for pick-up, and it helps us to practice COVID-19 safety measures.

Our website automatically sends an appointment confirmation email upon booking, to the email address provided. Please check your email junk/spam folder for an email from Ottawa Good Food Box. If you are unable to find a confirmation email, please contact us at https://www.ottawagoodfoodbox.ca/contact .

No! We are not able to sell items at the pick-up site. You must pre-order through our online store and book an appointment to pick-up your order.

Unfortunately, we cannot reschedule your pick-up appointment. However, we encourage you to contact the Site Supervisor at the location of your booking through https://www.ottawagoodfoodbox.ca/locations , and they may be able to accommodate your pick-up at another time. If you are unable to connect with the Site Supervisor at the location of your booking, please contact us directly at https://www.ottawagoodfoodbox.ca/contact . Customers who missed their pick-up appointment and fail to contact the Site Supervisor or us directly, will have their order donated, and will not be able to request a refund.

We are able to deliver through out Ottawa to the following Postal Code areas: K1A, K2A, K4A, K1B, K2B, K4B, K1C, K2C, K4C, K1E, K2E, K1G, K2G, K1H, K2H, K1J, K2J, K1K, K2K, K1L, K2L, K1M, K2M, K4M, K1N, K1P, K2P, K4P, K1R, K2R, K1S, K2S, K1T, K2T, K1V, K2V, K1W, K2W, K1X, K1Y and K1Z

We strive to improve access to fresh healthy food. Therefore, home delivery is available to all our customers. A small delivery fee of $8 applies. If you are a senior citizen, immunocompromised or isolating due to illness, or experience mobility challenges due to a disability, you may qualify for free delivery. Please contact us at https://www.ottawagoodfoodbox.ca/contact . Order pick-up is FREE. If you are able, we encourage you to pick-up your order from one of our sites. Please visit https://www.ottawagoodfoodbox.ca/locations to see a list of our pick-up locations.

We strive to improve access to fresh healthy food. Therefore, home delivery is available to all our customers. A small delivery fee of $8 applies. If you qualify for free delivery, and also have a coupon for your order, unfortunately only one coupon may be used at a time. Therefore, you may either use your delivery coupon or order coupon, but not both. Order pick-up is FREE. If you are able, we encourage you to pick-up your order from one of our sites. Please visit https://www.ottawagoodfoodbox.ca/locations to see a list of our pick-up locations.

Yes! We strive to improve access to fresh healthy food. Therefore, home delivery is available to all our customers. A small delivery fee of $8 applies. Following COVID-19 safety guidelines, our delivery staff are not required to enter buildings. Our driver will contact you by phone or text message and ask to meet you outside your building. If you are self-isolating, you can request that your order is left in a safe location by your doorstep or lobby of your building. Please notify us at least 24 hours in advance, by contacting us at https://www.ottawagoodfoodbox.ca/contact . If you have special delivery instructions, please let us know by using the ‘Add a note’ feature when placing your order, during checkout. Please note that you are responsible for the products that are left at your doorstep or lobby. We cannot provide refunds for products that degrade as a result of weather conditions or passage of time, or products that are stolen, after delivery is complete.

Home deliveries occur on Wednesday, Thursday, or Friday of the following week from when you place your order. We will send you a notification in advance by email as to which day and approximate time you can expect your delivery. Further notifications will be sent when your delivery is on the way, and when your delivery is completed. Please note that delivery dates and time are estimated, and actual delivery time may vary due to weather or road conditions.

Our team delivers food to multiple organizations as well as individual customers. As a result, we cannot commit to a specific delivery time. We are always looking for the most efficient way to get your order to your doorstep. Our deliveries are grouped by area and our vehicles are on the road during Wednesday, Thursday, or Friday. We will send you a notification in advance by email as to which day and approximate time you can expect your delivery.

Unfortunately, due to our short delivery schedule and our commitments with other deliveries, it is unlikely that we can reschedule your delivery. If you cannot be home during your expected delivery day or time, you can request that your order is left in a cardboard-box in a safe location by your doorstep or lobby of your building. Please notify us at least 24 hours in advance, by contacting us at https://www.ottawagoodfoodbox.ca/contact . We will do our best to label your order and leave it in a safe location, when possible. Please note that you are responsible for the products that are left at your doorstep or lobby. We cannot provide refunds for products that degrade as a result of weather conditions or passage of time, or products that are stolen, after delivery is complete.

We do our best to meet you in person to complete your delivery, so that you are satisfied with your order. If you are self-isolating, you can request that your order is left in a cardboard-box in a safe location by your doorstep or lobby of your building. Please notify us at least 24 hours in advance, by contacting us at https://www.ottawagoodfoodbox.ca/contact . Please note that you are responsible for the products that are left at your doorstep or lobby. We cannot provide refunds for products that degrade as a result of weather conditions or passage of time, or products that are stolen, after delivery is complete.

We will do our best to reach you during your delivery. If we are unable to establish contact with you, or we have not received notification from you in advance regarding your absence, or you have not provided any special delivery instructions, your order will be donated on your behalf, and you will not be able to request a refund.

Unfortunately, you cannot add items to an existing order after it has been placed. Please go ahead and place another order. We will make sure your new order is received with the previous order. Our Good Food Boxes are not customizable. We ensure that you are getting the best value by purchasing from wholesalers and local growers. The contents of the boxes vary from week-to-week according to what is of best value and freshness. No substitutions or special request available. In order to request a change, partial refund, or full refund, please contact us at https://www.ottawagoodfoodbox.ca/contact . Please note that orders can only be modified before Monday 9 AM of the same week you placed your order. For orders that require modification, partial refund, or full refund, a small fee of $1.00 will be deducted from the transaction. Orders that are cancelled after Monday 9 AM of the same week, will be offered a store credit code of equivalent value of the products, less $5.00, to be used on our online store.

Although our supply chains are stable, our suppliers may be missing item(s) that we were expecting to receive. In that case, we will substitute the missing item(s) in your order with item(s) that are similar in nature, and of equal or of higher value. If you are not satisfied with the substitution, please let us know by contacting us at https://www.ottawagoodfoodbox.ca/contact . We may provide a store credit code or refund of equivalent value of the substituted item(s).

We strive to provide you with fruits and vegetables that are fresh and of high quality. However, due to the perishable and sensitive nature of fruits and vegetables, some items may expire quickly or become damaged during transportation. If some items in your order are of poor quality or damaged, please let us know by contacting us at https://www.ottawagoodfoodbox.ca/contact . We may provide a store credit code or refund of equivalent value of the substituted item(s). Please note that you are responsible for the products that are left at your doorstep or lobby. We cannot provide refunds for products that degrade as a result of weather conditions or passage of time, or products that are stolen, after delivery is complete.

Unfortunately, we cannot reschedule your pick-up appointment. However, we encourage you to contact the Site Supervisor at the location of your booking through https://www.ottawagoodfoodbox.ca/locations , and they may be able to accommodate your pick-up at another time. If you are unable to connect with the Site Supervisor at the location of your booking, please contact us directly at https://www.ottawagoodfoodbox.ca/contact . Customers who missed their pick-up appointment and fail to contact the Site Supervisor or us directly, will have their order donated, and will not be able to request a refund. We will do our best to reach you during your delivery. If we are unable to establish contact with you, or we have not received notification from you in advance regarding your absence, or you have not provided any special delivery instructions, your order will be donated on your behalf, and you will not be able to request a refund.

Yes! All donations are used directly to provide food for community members facing barriers to accessing fresh food.

All donations are used directly to provide food for community members facing barriers to accessing fresh food. Community members can access fresh food directly from us, and we also work with partner organizations to provide fresh food through programming.

Yes! Donations over $20 receive a Tax Receipt at the end of the year.

If you are having trouble accessing fresh food, please contact us directly at https://www.ottawagoodfoodbox.ca/contact . If you require assistance with placing your order, we offer a Phone Order Service, available on Thursdays between 9 AM to 4 PM. Please call (613) 745-0073 ext. 122

Ottawa Good Food Box is a non-profit social enterprise that addresses food insecurity in Ottawa by increasing access to fresh fruits & vegetables at affordable prices. We offer boxes of fresh fruits & vegetables for purchase at affordable prices. We make food accessible, with options for pick-up or delivery. Our service is ideal for seniors, people that are immuno-comprised or isolating due to illness, or experience mobility challenges. This is another great reason to donate because the Good Food Box works with many organizations around the city to provide food for vulnerable people facing barriers to accessing fresh food.

Anyone can shop at the Ottawa Good Food Box. We strive to improve access to fresh healthy food, by removing social stigmas and barriers of prejudice for shoppers. We believe that everyone has the right to fresh healthy food and that food security is possible through local unity. Therefore, the service is open to everyone.

Ottawa Good Food Box is a community based food insecurity initiative lead by the Coalition of Community Health and Resource Centres. The program serves communities across Ottawa city wide, however its operations are based out of Rideau-Rockcliffe Community Resource Centre.

If you are having trouble accessing fresh food, please contact us directly at https://www.ottawagoodfoodbox.ca/contact . If you require assistance with placing your order, we offer a Phone Order Service, available on Thursdays between 9 AM to 4 PM. Please call (613) 745-0073 ext. 122