Our Policies and Procedures

We are committed to doing our part to help ensure the health and safety of our customers, community partners, staff and suppliers during this time of uncertainly created by COVID-19. We are also committed to delivering fresh and affordable fruits and vegetables right to your doorstep, as long as it is safe to continue operations. 

Our safe food handling and home delivery practices, for managing the health threats presented by coronavirus COVID-19, are guided by recommendations from Ottawa Public Health.

These best practices include:

  • All deliveries are “no contact”.  Delivery of our produce boxes will be made on your doorstep or outside the main lobby of apartment buildings.  You will receive a call or text message before your order is due to be delivered.

  • Placing orders and payment for orders will be done online or via a telephone call. 

  • All orders are packed and delivered in new cardboard boxes.  We are not accepting any cardboard boxes to be returned for our reuse. 

  • As always, we recommend washing all produce thoroughly before storing or eating. 

  • A small number of staff members only (no volunteers) are packing the produce boxes.

  • Anyone entering the produce packing space will be required to wash their hands as soon as they enter.  Regular hand washing by all staff, with soap and warm water, will happen at a designated sink.

  • All staff handling produce will be required to wear gloves and a face mask.

  •  The packing space will be disinfected and deep cleaned by a professional cleaning company every evening. 

  • Staff who are feeling unwell will be asked to stay at home. 

  • The produce will only be purchased by wholesalers with similar documented policies and practices. 

Our team is constantly monitoring new developments with regard to COVID-19 and we will adapt our protocols accordingly. We are listening from the expert advice provided by Ottawa Public Health, Public Health Ontario, and the World Health Organization

If you have any questions or concerns, please do not hesitate to contact our staff at

Stay healthy, wash your hands often and practice social distancing,

The Good Food at Your Doorstep Team