Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information. By using our site, you agree to the terms of this privacy policy. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. We last modified this policy on July 9, 2009.

How we collect information about you

We collect information about you only when you make an on-line purchase or send us email. We do not collect any information about you or your browser during any other activity on our website.

If you make an on-line purchase, you will be required to enter contact and financial information including your name, email address, and credit card information. This information is protected by Paypal. Only your name and email address and details of your purchase are relayed to us from Paypal.

If you send us email, your name and email address will be collected (if you provide them).

Website Tracking

Except where explicitly indicated, the Ottawa Good Food Box website does not set “cookies” on your computer. However, we use other tracking methods to measure the way our website is used by our customers to allow us to make the service faster and more user friendly. The information we gather is analysed in the aggregate to help to enhance your browsing and purchasing experience.

How we protect and store personal information

In this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. This personal information may have been relayed to us by Paypal after you make an on-line purchase, or you may have provided it directly to us using the contact form. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers, and we protect it by maintaining industry standard physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

  • provide the services and customer support you request
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems

How we share personal information with other parties

The Ottawa Good Food Box does not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with Paypal as described in this policy.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, please contact us via email.